Policies for the Website
At Great River Dental, payment of the patient’s portion of any services is collected on the day of service. If you have dental insurance we will estimate the amount you are expected to owe after any insurance contribution(s), using either our in-house database of employer benefit plans or a formal pretreatment request sent to your insurance carrier. If you do not have dental coverage, you will be responsible for the full cost of treatment. In either case, an estimate is always provided for your approval before we begin treatment. Checks and cash are welcome, and we accept MasterCard, Visa and Discover including most Health Savings Account cards. For patients without insurance, we offer a 5% discount for check or cash payment in full on the date of service.
Appointment times are reserved exclusively for you, and we work hard to respect your time by staying on schedule. We also strive to keep our schedules full, as this allows us to operate efficiently – as a result, we’ve only had to increase our fees once in the last 4 years. We’ll always give you a reminder call one business day before your appointment, and we’ll send you a reminder postcard the month before your routine preventive visit. We can always find a way to make time for our patients when they have an emergency requiring immediate attention, and if another patient’s emergency causes us to fall behind schedule, we’ll try our best to contact you before you’ve left your home or workplace.
We only ask for two simple things in return: first, please be on time for your appointments. We don’t think it’s right to keep the next patient waiting because you arrived late, so if you do we will either accomplish what we can in the time remaining or ask you to return at a later date. Second, we ask that you provide 48 hours notice if you need to cancel or reschedule an appointment, so we can make that time available to another patient. We do understand that illnesses and family or workplace emergencies sometimes make this impossible, and we’re forgiving. But we do track last-minute cancellations and no-shows, and patients who repeatedly violate our notification policy are dismissed.